Problems We Solve
Lost Requests via Phone/Text
No more missing maintenance requests. Capture every tenant issue in a structured format that's automatically logged and tracked in your system.
Delayed Responses
Receive instant notifications when tenants submit requests, enabling faster response times and prioritization of urgent issues.
Poor Tenant Communication
Keep tenants informed at every stage with automated status updates and a dedicated communication thread for each maintenance issue.
No Record of Issues
Maintain a complete history of all maintenance activities per property and unit, creating an audit trail for future reference and analysis.
Comprehensive Maintenance Management Features
Tenant request submission (Web, Mobile App, USSD)
Photo/video attachments for better issue documentation
Urgency/priority setting for efficient handling
Automated manager notifications via SMS and email
Centralized request dashboard for easy management
Status tracking (New, Open, In Progress, Completed)
Communication log per request for complete history
Tenant satisfaction rating upon completion
Assignment to internal staff or external vendors
Recurring maintenance task scheduling
Cost tracking for maintenance expenses
Maintenance analytics and reporting
Multi-Channel Submission & Centralized Tracking
SpotLetting provides multiple ways for tenants to report maintenance issues, ensuring that no request goes unnoticed:
- •Tenants can submit requests via web portal, mobile app, or even USSD for those without smartphones
- •Photos and videos can be attached to clearly show the issue, reducing the need for initial inspections
- •All requests are immediately visible in your centralized dashboard for easy management
- •Set priority levels to ensure urgent issues like water leaks are addressed before cosmetic repairs
- •Automated status updates keep tenants informed without requiring manual communication
- •Complete history is maintained for each property, helping identify recurring issues
What Our Customers Say
"Before SpotLetting, we were tracking maintenance requests through WhatsApp messages and phone calls, with many falling through the cracks. Now, every request is properly logged, and our response time has improved by 60%. Tenants appreciate being kept in the loop, and my maintenance team loves the clear assignment and tracking."
John Mwangi
Property Manager, Nairobi Heights Apartments